1. Information We Collect

We collect the account details you provide when using 24CRM, including your name, email address, phone number, profile image, and workspace role.

We also process the lead information and notes that you or your team add to the service, along with technical data such as session activity, notification tokens, and device-level information needed to keep the product working securely.

2. How We Use Information

• Create and maintain your account and workspace access.
• Store, organize, and update leads, reminders, notes, and related workflow activity.
• Send essential notifications such as reminders, account alerts, and operational updates.
• Protect the platform from abuse, unauthorized access, and data loss.
• Improve product reliability, performance, and support response.

3. Sharing, Storage, and Security

24CRM does not sell your personal data. Information may be processed by infrastructure and service providers that help us deliver authentication, hosting, storage, and notifications.

We use reasonable administrative and technical safeguards to protect account and lead data. No internet-based system is completely risk free, so users should also protect their login credentials and workspace access.

4. Retention and Your Choices

We retain information for as long as it is required to operate the service, support the workspace, comply with legal obligations, and maintain auditability of business records.

You can ask for account deletion through the public delete-account page. Some organization-owned lead records, audit history, or compliance data may be retained even after an individual account is removed.